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Frequently Asked Questions

What can I expect on my first appointment?

The first appointment takes approximately 45 minutes and consists of an initial assessment and treatment. This involves a thorough history taking, physical examination and treatment. Treatment will consist of a combination of hands-on manual therapy, stretching, strengthening, taping and therapeutic modalities (such as acupuncture, dry needling, shockwave therapy, etc). You will also be taught a home exercise program to help maintain the gains you’ve made in the clinic.

How many sessions will I need?

The number of sessions required vary from individual to individual. There are many factors that go into it, including the severity of the injury and the short term and long term goals of the patient. For example, a competitive tennis player who tears their achilles will require months of physiotherapy to get back on court compared to an avid cyclist who has a stiff neck. General healing time for injuries can take anywhere from a few days to months depending on the severity of the injury, and we will help guide you through the entire recovery and educate you on how much physiotherapy you will require.

Do I need a doctor’s referral to see a physiotherapist?

No, you do not need a doctor’s referral to see a physiotherapist. However, if you have extended health benefits and are planning on submitting for re-imbursement, you may require a doctor’s referral. Contact your insurance company for further information.

What should I wear for my physiotherapy session?

It is recommended you wear loose fitting clothing or athletic clothing to expose the area that is being assessed and treated. For example, if you are being treated for a back problem, it is best to wear a shirt that will easily roll up and pants. If you are being treated for a knee injury, shorts would be most appropriate.

Do you bill directly for physiotherapy services?

At this time, we do not bill insurance companies directly for physiotherapy. We will however provide you with a detailed receipt that you can submit to your insurance company for reimbursement. These days, the process for submitting is very simple and can be done in seconds. If you have any questions regarding submitting to your extended health benefits, feel free to let us know.

Do you provide services that are covered by OHIP or ODSP or WSIB?

No, we do not provide physiotherapy services under OHIP or ODSP or WSIB.